What does the Senior Customer Education Manager at Datarails do?
The Senior Customer Education Manager is responsible for owning the strategy, structure, and governance of Datarails' customer-facing content ecosystem. This includes auditing existing enablement content, setting standards for new content, building frameworks for content creation and versioning, partnering with Customer Success Managers (CSMs) to identify content gaps, and ensuring all assets are accurate, on-brand, and accessible. The role also involves creating scalable systems for organizing content and tracking its usage and effectiveness. Note: This is an individual contributor role without direct reports.
What are the main responsibilities of this position?
Main responsibilities include: auditing and governing the customer enablement content library, building repeatable frameworks for content lifecycle management, partnering with CSMs and other teams to identify and fill content gaps, maintaining content standards (structure, tone, branding, accessibility), creating scalable systems for content organization, and tracking content usage to inform improvements. Note: The role is focused on systems-building rather than content maintenance alone.
Requirements & Qualifications
What qualifications are required for the Senior Customer Education Manager role?
Candidates should have at least 2 years of experience in customer enablement, content strategy, or a related customer success function. Proven experience building or overhauling a content library or knowledge base from the ground up is required. Strong instincts for structure and governance, excellent written communication, and the ability to work independently are essential. Experience partnering across Customer Success, Product, Sales, and Marketing is expected. Bonus qualifications include experience in FP&A, SaaS, or B2B software environments. Note: This is an individual contributor role and does not include sponsorship or relocation assistance.
Is this position remote?
Yes, the Senior Customer Education Manager position is 100% remote and can be based anywhere in the United States. No sponsorship or relocation assistance is available. Note: Candidates must be eligible to work in the U.S. without sponsorship.
Compensation & Benefits
What is the salary range for the Senior Customer Education Manager role?
The target base salary range for this position is between 0,000 and 5,000 USD per year. The final offer will depend on factors such as prior experience, skills, and location. Note: Compensation may vary for candidates with different levels of experience.
What benefits does Datarails offer for this role?
Datarails offers meaningful equity, a 401(k) plan with up to 4% match, HSA & FSA options, 100% paid medical, dental, and vision coverage for employees, and 100% paid medical and 80% paid dental and vision coverage for dependents. Additional benefits include 0/year toward glasses, sunglasses, or contact lenses from XP Health (for employees enrolled in Guardian Vision), Calm app membership, paternity leave, flexible unlimited sick time and PTO (recommended 18-25 vacation days annually), 12 paid company holidays, life insurance, and CPA/CFA license renewal reimbursement. Note: Benefits may be subject to eligibility and plan enrollment.
Company & Culture
What is Datarails' approach to diversity and equal opportunity?
Datarails is an equal opportunity employer and is committed to building a diverse and inclusive workplace. The company provides equal employment opportunities to all employees and applicants regardless of race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information, gender identity and expression, veteran status, or other protected characteristics. Datarails complies with all applicable laws related to nondiscrimination and equal opportunity and does not tolerate discrimination or harassment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Note: For more details, refer to the company's official equal opportunity statement.
How does Datarails support employee well-being?
Datarails supports employee well-being through benefits such as 100% paid medical, dental, and vision coverage for employees, Calm app membership, flexible unlimited sick time and PTO, and paternity leave. The company also encourages employees to own their schedules and work their local time zone. Note: Some benefits may require enrollment in specific plans.
Application Process & Contact
How can I apply for the Senior Customer Education Manager position?
You can apply for the Senior Customer Education Manager position by visiting the job posting at https://www.datarails.com/company/careers/4429259009/apply/ and submitting your application online. Note: All legitimate Datarails recruiting communication comes from an @datarails.com email address or a LinkedIn message from a Datarails employee. If you receive a suspicious message, forward it to careers@datarails.com.
How can I verify if a recruiter contacting me is from Datarails?
All legitimate Datarails recruiting communication will come from an @datarails.com email address or a LinkedIn message from a Datarails employee. If you receive a message claiming to be from Datarails that looks suspicious, forward it to careers@datarails.com for verification. Note: Be cautious of impersonators and do not share personal information with unverified contacts.
Company Information & Resources
Where can I find more information about careers at Datarails?
You can find information about open positions and working at Datarails on the Datarails careers page. Note: For partnership opportunities, visit the partners page.
Where are Datarails' offices located?
Datarails has offices at 16 Middle Neck Road, Great Neck Plaza, NY 11021, and HaSolelim 1, Tel Aviv. Note: The Senior Customer Education Manager role is remote and does not require relocation to these offices.
Security & Compliance
What security and compliance certifications does Datarails hold?
Datarails is certified for SOC 2 Type II, GDPR compliance, and ISO 27001. These certifications demonstrate adherence to strict information security policies and international standards for data protection. For more details, visit the Datarails Trust Center. Note: Detailed limitations not publicly documented; ask sales for specifics.
Technical Documentation & Support
Where can I find technical documentation about Datarails integrations and features?
Technical documentation about Datarails integrations is available on the Integrations page. For details on Datarails formulas, visit the formulas documentation. Information about the Datarails mobile app can be found on the Datarails Mobile App page. Note: Some resources may require login or customer status.
Come build the future of finance with Datarails. We're a global, AI-powered FinanceOS company helping finance teams transform the way they work. By combining intelligent automation, AI, and seamless integrations with the tools finance teams already know and trust, we empower organizations to make faster, smarter decisions with confidence. With approximately 350 employees worldwide, we're building the next generation of finance technology - where innovation, collaboration, and customer success go hand in hand.
If you're looking for a fantastic opportunity to join a growing startup in a role with massive impact, we would love to meet you!
This position is 100% remote, based anywhere in the United States. No sponsorship or relocation assistance is available.
About the role
Datarails is looking for a Sr. Customer Education Manager to own the strategy, structure, and governance of our customer-facing content ecosystem. This is an individual contributor role for someone who thinks like a systems builder: someone who sees a growing library of decks, guides, templates, and playbooks and immediately starts asking how it should be organized, maintained, and scaled.
You'll be the person who turns scattered content into infrastructure. You'll partner closely with CSMs, Product, Sales, and Product Marketing to make sure every customer-facing asset is accurate, on-brand, easy to find, and built to last.
What You’ll Do
Own governance of the existing customer enablement content library: audit what exists, retire wha'ts stale, and set standards for what gets added.
Build repeatable frameworks for how content gets created, reviewed, versioned, and retired.
Partner with CSMs to identify content gaps in the customer journey and prioritize what to build next.
Work cross-functionally with Product, Sales, and Product Marketing to keep enablement content aligned with product changes and messaging.
Define and maintain content standards (structure, tone, branding, accessibility) across the library.
Create scalable systems (taxonomies, templates, tagging, intake processes) so the library stays organized as it grows.
Track content usage and effectiveness, and use that data to inform what is working and what needs to change.
Requirements
2+ years in customer enablement, content strategy, or a related customer success function.
Proven experience building or overhauling a content library or knowledge base from the ground up.
Strong instincts for structure and governance: you don't just create content, you build the system that keeps it useful.
Comfortable working independently and driving a strategic function without a team underneath you.
Excellent written communication and an eye for polished, customer-ready material.
Experience partnering across CS, Product, Sales, and Marketing functions
Bonus: experience in FP&A, SaaS, or B2B software environments.
Why this role
This isn't a maintenance job. It's a chance to build the infrastructure that shapes how every customer experiences Datarails through content, long after the initial sale. If you're the kind of person who gets energized by systems, structure, and making things easier to find and use at scale, this is the role built for that.
What We Offer
A collaborative, team-oriented environment, the ability to own your schedule (work your local time zone), and the opportunity to grow at Datarails over many years
Base compensation - The target base salary range will be between $100k and $125k USD per year, based on multiple factors including prior experience, skills, and location. We are open to candidates with varying levels of experience.
Meaningful equity
401(k) plan with up to 4% match and HSA & FSA Options
100% paid medical, dental, and vision coverage for employees and 100% paid medical and 80% paid dental and vision coverage for dependents
$540/year toward glasses, sunglasses, or contact lenses from XP Health for employees enrolled in any Guardian Vision plan
Calm app membership
Paternity leave
Flexible, unlimited sick time and PTO (we recommend 18-25 vacation days annually)
12 paid company holidays
Life insurance
CPA/CFA license renewal reimbursement
Notice: We're aware of individuals impersonating Datarails recruiters. All legitimate Datarails recruiting communication comes from an @datarails.com email address or a LinkedIn message from a Datarails employee. If you've received a message claiming to be from Datarails that looks suspicious, please forward it to careers@datarails.com
Equal Opportunity
We want to make sure everyone has an equal chance to participate and make a difference. Datarails is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Datarails’ policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
