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Customer Success Manager

Rishon LeTsiyon · Full-time · Associate

About The Position

DataRails is enterprise-class software for budgeting, planning and forecasting with powerful reporting and analytics.

What are we looking for?

The ideal candidate will have a passion for clients, gumption when facing obstacles, curiosity about customer’s business needs with the ability to custom tailor solutions for a variety of scenarios. Our CSMs are assigned strategic accounts, for the purpose of building customer loyalty and satisfaction, consistent with customer retention and growth objectives.

What will you do?

  • Implement the DataRails product suit throughout onboarding of new clients and new use cases of existing clients
  • Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement.
  • Ensure customer receives the upmost value from the DataRails product.
  • Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly value reviews, account documentation, reference management and account planning sessions
  • Ensure customer renewals and generate up-sell opportunities.
  • Serve as the primary client contact and advocate for day to day and escalated issues and requests

Requirements

  • Experience in support, analyst, pre-sale, post-sale or related positions
  • Experience in SaaS – major advantage
  • Experience with Fortune 500 companies - advantage
  • Strong Technical Orientation
  • Advanced Excel Skills (or ability to master excel fast) - Mandatory
  • English (Native – Advantage)
  • Exceptional interpersonal, listening, written and verbal communication skills are a must.
  • Success oriented spirit with focus on customer delight.
  • Willingness to work Monday to Friday with at least 50% US hours
  • Bachelor’s degree - advantage

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Office Locations

HEADQUARTERS

Sderot Nim 2

Rishon Lezion

Israel

USA & CANADA

85 Broad St

New York, NY

USA

EUROPE

Falkenstrasse 30

8008 Zürich

Switzerland

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