Product Support Specialist

Join the FP&A Revolution
- Become a Product Support Specialist at DataRails

What You'll Do

  • Manual testing of DataRails product
  • Handle cases until resolution for assigned customer accounts with hands-on approach
  • Demonstrate ownership over cases, tickets, championing customer feature requests and case resolution
  • Create and run tests and use case scenarios to ensure the quality of the system and its internal/external interfaces
  • Work with Customer Success teams to support the onboarding process, knowledge transfer, and the system setup, collaborate with the development teams 
  • Update and maintain our bug tracking system

What We Need

  • 1-3+ years of experience in roles such as QA/support/IT/application engineer etc.
  • Proficient with test documentation (STD and STP)
  • Experienced with managing bug life cycle, including troubleshooting and problem-solving 
  • Understanding of the entire software development life cycle
  • Technical Writing skills
  • Bachelor's Degree or equivalent

What We Offer

  • Competitive compensation including meaningful equity in an early stage company, a chance to learn, on-going recognition, and most of all an opportunity to rapidly grow your career with the company and learn from seasoned execs
  • Top-tier health, dental, & vision benefits, 401(k) with matching, unlimited PTO/vacation, and flexible WFH hybrid workplace
  • We help our team build their career and unleash their potential. We foster top talent and build distinct tailored growth plans which elevate both skills and income
  • An empowering, agile, and ambitious work environment with brilliant colleagues! 
  • Opportunity to join an explosive industry, a successful and growing organization and an unmatched leadership team, passionate about their employees!

In a nutshell, what does DataRails do?

DataRails automates the creation of financial reports and unites all your data in one place.

Who are DataRails' customers?

Finance professionals in SMBs (organizations with 50-2000 employees).

Apply for this position

We want to make sure everyone has an equal chance to participate and make a difference. DataRails is an equal opportunity employer and prioritizes building a diverse and inclusive workplace.

We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws.

DataRails’ policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.