Customer Success Specialist

Rishon LeTsiyon · Full-time · Entry-level

About The Position

DataRails is enterprise-class software for budgeting, planning and forecasting with powerful reporting and analytics.

What are we looking for?

The ideal candidate is technically oriented with a passion for customers looking to put their customer success career on the fast track.

As a Customer Success Specialist, you will be working together with the Customer Success Manager in executing a well-designed pre-sales and on-boarding experience.

As part of your role, you will become an expert on DataRails strengths and capabilities.

·       Create technical POC environment for prospect clients

·       Implement the DataRails product suit throughout on-boarding of new clients and new use cases of existing clients

·       Handle technical cases, questions and issues that arise during the on-boarding process.

·       Contribute to the Knowledge Base.

·       Analyze and visualize data sets quickly using the DataRails solution (In other words, generate kick-ass dashboards for our customers)

Requirements

·       Technical aptitude

·       Familiar with MS Suit - MUST

·       Advanced excel skills – MUST

·       Experience in finance / analyst positions –Advantage

·       Native English - advantage

·      Bachelor’s degree

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Office Locations

HEADQUARTERS

Sderot Nim 2

Rishon Lezion

Israel

USA & CANADA

85 Broad St

New York, NY

USA

EUROPE

Falkenstrasse 30

8008 Zürich

Switzerland

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