Customer Success Specialist
About The Position
DataRails is enterprise-class software for budgeting, planning and forecasting with powerful reporting and analytics.
What are we looking for?
The ideal candidate is technically oriented with a passion for customers looking to put their customer success career on the fast track.
As a Customer Success Specialist, you will be working together with the Customer Success Manager in executing a well-designed pre-sales and on-boarding experience.
As part of your role, you will become an expert on DataRails strengths and capabilities.
· Create technical POC environment for prospect clients
· Implement the DataRails product suit throughout on-boarding of new clients and new use cases of existing clients
· Handle technical cases, questions and issues that arise during the on-boarding process.
· Contribute to the Knowledge Base.
· Analyze and visualize data sets quickly using the DataRails solution (In other words, generate kick-ass dashboards for our customers)
· Technical aptitude
· Familiar with MS Suit - MUST
· Advanced excel skills – MUST
· Experience in finance / analyst positions –Advantage
· Native English - advantage
· Bachelor’s degree