Senior Customer Success Manager

Rishon LeTsiyon · Full-time

About The Position

DataRails is enterprise-class software for budgeting, planning and forecasting with powerful reporting and analytics.

What are we looking for?

The ideal candidate will have a passion for clients, gumption when facing obstacles, curiosity about customer’s business needs with the ability to custom tailor solutions for a variety of scenarios. Our CSMs are assigned strategic accounts, for the purpose of building customer loyalty and satisfaction, consistent with customer retention and growth objectives.

What will you do?

·      Implement the DataRails product suit throughout on-boarding of new clients and new use cases of existing clients

·      Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement.

·      Ensure customer receives the upmost value from the DataRails product.

·      Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly value reviews, account documentation, reference management and account planning sessions

·      Ensure customer renewals and generate up-sell opportunities.

Serve as the primary client contact and advocate for day to day and escalated issues and requests

Requirements

·      3+ years’ experience as a Customer Success Manager/Account Manager in a SaaS company: Onboarding, retention, churn prevention and contract renewals. 

·      Native English Speaker (or Native English level)

·      Advanced Excel Skills (or ability to master excel fast)

·      A fast learner with the ability to work independently.

·      Customer support orientation.

·      A team player with excellent communication skills and ability to collaborate with other departments.

·      Multitasking ability


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Office Locations

HEADQUARTERS

Sderot Nim 2

Rishon Lezion

Israel

USA & CANADA

85 Broad St

New York, NY

USA

EUROPE

Falkenstrasse 30

8008 Zürich

Switzerland

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